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Training

Introduction

The ITS Web Solutions Group and your Site Factory Manager will assist starting with initial request to launch. This includes support through training, documentation, and service requests via Service Link.

There is currently one look and feel for the header and footer of all sites. Individual pages can be customized by editors with the proper permissions. At this moment in time, we are not equipped to take on any customization requests. 

Please see our Sample Site for a look at our custom blocks and content types in action. Want to see what others have done? View a list of launched Drupal sites

Roles

There are three roles for users, Content Contributor, Content Editor, and Site Builder. Each role has different permissions which will slightly change a user's experience. Site builders can add people and assign a role to new editors. There should be at least one site builder for each site. Take a look at the Roles and Permissions Matrix to see what content, blocks, features, and elements you have access.

Glossary of Terms

For reference, we have provided a Glossary of Terms. This will help you understand the Drupal terminology.

Admin Only

There are certain things only an administrator of Campus Web Solutions can accomplish within your Drupal site. If any of the following need to be accomplished, please open a Service Link support ticket (under Software & Applications, sub-category, Campus Websites). 

  • Once an RSS Feed is added, it will not automatically retrieve additional items after the first 20 unless manually updated by the user. Instead, an admin will need to schedule a cron job for the site that an external feed has been placed. This will automatically retrieve articles. 
  • Adding the UA code of Google Analytics to a site
    If the UA code is not given up front when a website launch is requested, the default UCR UA code is automatically entered. Only the UA code is needed, not the script. The site doesn't display any analytics, that is still viewed within Google. 

Bugs and other Weirdness!

Is something weird going on? Have you found a bug? Please let us know by opening an incident at Service Link under Software & Applications, sub-category, Campus Websites. 

Please see our Blog and Change-logs for updates.

Known Bugs

Campus Web Solutions is working on the following issues for a future release:

  • Placing a block in the alerts area causes the header container to change size in mobile view (fix coming on December 8th)
  • Issue with list items within an accordion not spacing correctly (fix coming on December 8th)

Workarounds for Known Issues

Linking images

Cannot link an image once it has been placed with the media (star) icon? Drupal is changing your image into a drupal entity. Here is a workaround for now:

  1. Upload image file through Content -> Add Media
  2. Copy the root relative URL path of the image (everything after the .com or the .edu)
  3. Go to the page you want to edit, click to the source text formatter and click "Source" in the WYSIWYG editor
  4. Add the following a href and img tags replacing "sample" and extensions to the proper destinations: 
<a href="http://sample.ucr.edu/sample.pdf target="_blank"><img src="/paste-the-root-relative-url-path-of-image-here.jpg" alt="title of image" /></a>

WYSIWYG Source Mode & Panelizer

Editing WYSIWYG content in source mode using Panelizer and changes aren't updating? You'll need to click back to normal view from source view before you update. 

Feature Suggestions

Do you have a recommendation for a feature enhancement? Is there a really cool module that you think most of the sites may be able to utilize? Please fill out the Suggest a Feature form. These will be reviewed at upcoming IT Web Advisory meetings. 

SEO Tips

SEO stands for "Search Engine Optimization" and has been sort of a buzz phrase recently. For new sites, it will take time for search engines to crawl a site. These are some basic SEO standard practices:

  • Publish relevant content (don't publish test pages and if you need to, be sure to un-publish later, delete these pages when no longer needed)
  • Update your content regularly 
  • Metadata (Drupal already automatically adds relevant metadata, although there are Meta Tags you can update on nodes, make sure you provide a summary for your body content)
  • Make sure you are following basic accessibility guidelines
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